Terms of Service

Plain-language summary

By using Regalo, you agree to use it honestly. Do not cheat the stamp system, do not share your account, do not abuse shop owners. We do our best to keep the service running but cannot guarantee 24/7 uptime. If you have a problem with a shop owner, we will help mediate. Either side can end the relationship at any time.

1. Who can use Regalo

You can use Regalo if you are at least 13 years old. If you are between 13 and 17, you confirm that your parent or guardian has reviewed and agreed to these terms.

You confirm that the information you provide (email, name, phone) is accurate and belongs to you.

2. Your account

You are responsible for keeping your password safe. Do not share your account with anyone.

One person, one account. Multiple accounts to abuse promotions or stamps may be permanently banned.

If you suspect someone is using your account, change your password immediately and email hello@regaloapp.ph.

3. What Regalo is (and is not)

Regalo is a digital loyalty platform. We connect customers with shops in Zamboanga City. Stamps and vouchers are issued by the shops, not by us. Rewards are honored by the shops, not by us.

Regalo is NOT a payment processor. You pay shops directly in cash, GCash, or however the shop accepts payment. We never touch the money.

Regalo is NOT a delivery platform. We do not deliver orders or process online sales.

Regalo is NOT a substitute for any legal, financial, or professional advice.

4. Stamps, vouchers, and rewards

Stamps and vouchers in Regalo have no cash value. They cannot be exchanged for money, transferred to another user, or sold.

Each shop decides:

• What reward you get when a card is full
• How many stamps a card requires
• Whether to honor stamps from an old card after creating a new one
• What proof a voucher requires (Google review, social follow, etc.)

If a shop refuses to honor a valid stamp or voucher, you can dispute it through the app. We mediate within 48 hours.

Stamps on active cards do not expire on their own. However, individual shops may end stamp cards at any time. If a shop ends a card, existing stamps still count toward the original reward.

5. What you cannot do

Do not:

• Share your QR code with friends so they can earn stamps for you
• Sign up with multiple accounts using disposable email services
• Claim stamps for visits that did not happen
• Submit fake Google reviews to unlock vouchers
• Submit fake social shares for cash rewards
• Harass, abuse, or threaten shop owners, staff, or other users
• Reverse-engineer, hack, or attempt to bypass the app's security
• Use Regalo for illegal activities
• Impersonate another person
• Scrape or copy data from Regalo for commercial use without permission

Violations may result in warnings, account suspension, permanent bans, or legal action.

6. For shop owners (vendors)

If you register a shop on Regalo, additional terms apply:

• You confirm you have the authority to register the shop
• You commit to honor all valid stamps and vouchers your shop issues
• You are responsible for tax compliance on revenue you receive (Regalo does not interact with the BIR)
• You will not use Regalo data for purposes outside the loyalty service (e.g., reselling customer information)
• You will not manipulate stamps for friends, family, or yourself as a customer
• You can pause or delete your shop at any time with no penalty

If you joined through an ambassador referral, the 300 PHP ambassador payout is made by us (Regalo) directly to the ambassador. Your shop pays nothing.

7. Ambassador program

If you participate as a Regalo ambassador:

• You earn 300 PHP per qualified shop you refer (a "qualified" shop has a complete profile, at least 1 active stamp card or voucher, and 3 unique customers scanned)
• Payouts are paid via GCash within 3 business days of qualification
• Minimum payout is 50 PHP
• We may pause the program or change payout amounts with 30 days notice
• We may reject referrals that appear fraudulent (self-referral, fake shops, etc.)

8. Service availability

We do our best to keep Regalo running 24/7 but cannot guarantee uninterrupted service. Maintenance, technical issues, or third-party service outages may temporarily affect availability.

We are not liable for losses caused by service downtime, but we will work quickly to restore service.

9. Disputes between users

If you have a dispute with another user (customer or shop owner), report it through the app's dispute feature. We mediate within 48 hours.

For customer-shop disputes, we generally side with the shop owner unless there is clear evidence of a mistake or wrongdoing.

Disputes that cannot be resolved through the app may be escalated to local Philippine courts. The Regional Trial Court of Zamboanga City has jurisdiction.

10. Limitation of liability

To the maximum extent permitted by Philippine law:

• Regalo is provided "as is" without warranties of any kind
• We are not liable for the actions of shop owners (whether they honor stamps, the quality of their products, their business practices)
• We are not liable for indirect, incidental, or consequential damages from your use of Regalo
• Our total liability to you, if any, is limited to the amount you paid for the service (which is currently zero)

Nothing in these terms limits liability for fraud, gross negligence, or violations of consumer rights protected by Philippine law.

11. Ending the service

You can stop using Regalo at any time. Delete your account through Profile → Settings → Delete Account. Your personal data is removed within 7 days.

We can suspend or terminate your account at any time for violations of these terms, fraud, abuse, or other serious reasons. We will email you the reason and you can appeal at hello@regaloapp.ph.

If we shut down Regalo entirely (not currently planned), we will notify you at least 30 days in advance.

12. Changes to these terms

We may update these terms occasionally. Significant changes will be announced by email and in-app notification at least 30 days before they take effect.

Continued use of Regalo after the changes means you accept the new terms.

13. Governing law

These terms are governed by the laws of the Republic of the Philippines. Any disputes that cannot be resolved through the app's dispute feature shall be resolved in the Regional Trial Court of Zamboanga City.

14. Contact

• Aaron Fernandez Rufer
• Regalo, Sole Proprietor
• FRZ District, Baliwasan Grande
• Zamboanga City, Philippines
• Email: hello@regaloapp.ph